Question 1

SHIPPING AND DELIVERY

Accepted Answer

Domestic Orders - Standard Australian Orders are sent via AusPost Parcel Post. ​⋒ Standard Shipping - $10⋒ Express Shipping - $14⋒ Free AUS Shipping Over $199⋒ Local Delivery (In the Byron Bay Region) - $5⋒ New Zealand - Calculated at Checkout⋒ The Rest of the World - (please get in touch with us)Once your order is dispatched you will receive an email with your tracking number & delivery details.Delivery Estimates:Standard Shipping  |  5-9 Business Days*Local Drop Off Delivery |  2-3 Business Days* *Estimated time once despatched from our Studio *Please visit Australian Post / Couriers Please website for up to date information on shipping delays. *Please note that these delivery times are only an estimation and are not guaranteed.​An incorrect shipping addresses may result in your parcel being returned or abandoned. Any return shipping fees or loss of item is to be covered by the customer if this occurs. We are not responsible for any lost or damaged items. Please let us know if any of these happen. We do our best to get orders out as quickly as we can, but please note that delays are possible. We typically ship out orders in batches 2-3 times a week. If you have multiple orders during our shipping period will ship them together and refund any extra shipping cost you have additionally paid.Please note all international orders may be subject to customs duties or import tariffs upon arrival. These charges are the responsibility of the customer and are not included in the shipping cost.

Question 2

RETURNS POLICY

Accepted Answer

If you wish to return your order purchased through our Lawman & Co website. All Change of Mind returns or Order Cancellations will automatically be issued with an online store credit. We do not offer full refunds.  You will be issued with a Store Credit.
 
All returns MUST meet the conditions of returns (please see below)
 
Refunds will only be offered if the item has a manufacturing fault and cannot be replaced or mended. We only offer store credit for the value of the item less any discounts used and/or shipping paid.

We do no accept returns on Custom Pieces.
 
CONDITIONS OF RETURNS
⋒ Place Return request through the Contact Us page only!
⋒ Returns must be post stamped within 14 days of receiving your order.
⋒ Items must be returned in its original condition, unworn and tags attached - otherwise return will be denied.
⋒ Any items returned after the stipulated returns timeframe will be denied.
⋒ All returning items must be shipped through traceable mail at the customer's expense. Tracking number must be provided by the customer.
⋒ Items that do not meet these criteria or are non-returnable will not be processed.
⋒ Rejected items will be sent back to customers but at customer’s own expense.  
 
We want you to be excited about your purchase from Lawman and the Collective! 
Please contact us as soon as possible at lawmanandthecollective@gmail.com if you feel there is a problem with your order that needs to be addressed and we will work with you to come to a solution.
 
⋒  If you receive an item believed to be faulty or defective, please send photos to lawmanandthecollective@gmail.com as soon as possible.
⋒  All our sale, custom, commissions and made to order pieces are FINAL SALE and returns and refunds will not be accepted.
⋒ If you have purchased one of our art pieces from a stockist please get in touch with them with any issues or questions regarding returns etc you may have. Purchases from stockist will fall under their own store and return policies.
 
Customers are responsible for return shipping on return items. 
Customers are also responsible for shipping securely in the original packaging, including insurance and tracking for the total cost of the item(s). Unless an order is being sent back as a faulty return. Then shipping will be refunded once the item has safely arrived at our studio.
 
For more details please refer to our Purchase & Refund Policy

All wholesale orders are final sale. We do not accept change of mind returns, refunds, or exchanges, including requests to swap stock that does not sell or sit on your racks. Returns will only be considered in the event of a manufacturing fault and must be reported within 7 days of receiving your order; where approved, items will be repaired, replaced, or issued as store credit at our discretion. Any claims made after 7 days will not be accepted.

Question 3

LOCAL DROP OFF OPTION

Accepted Answer

Now available for our local customers.
*Postcodes that qualify for drop off include: 2477,2479,2480
 
If you are ‘Local’ but not within these postcodes. Please email us to get in touch. As we can arrange a collection point for you.

Please allow 2-3 business days for items to be delivered.
Also note, you must be available to receive items upon delivery as per our local delivery policy.

Question 4

VISIT US AT THE MARKETS

Accepted Answer

Come on down to our market stall and say hi!
Visit Our Market Info Page here .

We frequently post updates on our Instagram account about our next market locations and timings.  Follow us @lawmanandco

Question 5

OUR 'MADE TO ORDER' & 'PRE-ORDER' POLICY

Accepted Answer

Depending on factors such as fabric delivery schedules or the popularity of the style, our estimated production and preparation time for each garment is detailed in its product section during the ordering process.

We always strive to deliver sooner if possible, as we share in the excitement of you receiving your unique piece.

At Lawman and Co, we are committed to delivering your items efficiently and with a minimal environmental footprint. If you place an order that includes both in-stock items and preorder items, your entire order will be shipped together once your preorder item is ready for dispatch. 
This way, you receive all your items in a single, consolidated package, which helps reduce our environmental impact and ensures you get your beautifully designed and handcrafted products in one delightful package. Thank you for supporting sustainable shopping practices with us!